The Scotts Return Policy
For Lawn Food, Seed, and other Lawn Care Plan Products:
If for any reason you, the end-user consumer, are not satisfied with the performance of your Scotts product, we will refund to you the purchase price or provide you with a replacement Scotts product. Please contact Customer Service at 1-888-270-3714. Proof of purchase will be required for refund or replacement.
For the Gro Controller:
Scotts will accept the return of units in like-new condition*, as determined within Scotts’ sole discretion, within 30 days of purchase. Returns must be accompanied by original purchase receipt or the Scotts provided order number. The purchaser will bear all costs of shipping to return the unit to Scotts. Scotts will credit the purchaser their purchase price in the original form of payment. To get instructions on how to return a Scotts unit, please contact us at 1-888-270-3714 or email us at [email protected]. Scotts will only accept returns purchased directly from The Scotts Company. All other returns should be processed through the retailer at which the unit was purchased.
*No visible marks or damage, all original parts, components, and inserts are included, the unit remains in original packaging. If Scotts determines that a returned unit is not in like-new condition, Scotts will ship the unit back to the purchaser.